Frequently Asked Questions
Everything you need to know about your Hipa shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, Hipa ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Are your materials sustainably sourced?
At Hipa, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton or recycled polyester.